Return Policy

We want you to love your Ruhvory pieces. If something isn't right, here's how returns work. 1. 3-day return window You may request a return within 3 days of receiving your order. The window begins on the day your order is delivered. 2. Condition for return To be eligible, the item must be: • unused and in the same condition in which you received it; • in its original packaging, with all tags and protective material intact. 3. Damaged, defective or wrong items If your item arrives damaged, defective, or you received the wrong product, please contact us within 3 days of delivery with photos, and we will arrange a replacement or full refund at no cost to you. 4. How to start a return Email us at Hello@ruhvory.com with your order number and the reason for the return. Our team will guide you through the next steps and pickup (where available). 5. Refunds Once we receive and inspect the returned item, your refund is processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued to a bank account or UPI ID you provide. 6. Non-returnable items Customised or made-to-order pieces, and items marked non-returnable on the product page, cannot be returned unless they arrive damaged or defective. 7. Contact For any return or refund question, email us at Hello@ruhvory.com.